FAQs – RANG ART SHOP

FAQs

Here are a few questions we get asked most often.

If you have a question you may find a quick answer below, so please browse before contacting us.
Thank you!

General

A printable is a digital file that you purchase, download and print at home or at your favorite print shop. Printable can be PDF or JPG file format depending on the item you are purchasing – refer to the product description.

You will get a digital file of your purchased Printable with printing and assembly instructions.
Please note all products are sent DIGITALLY in pdf or jpg form to your email inbox. Rang Art Shop DOES NOT PRINT, assemble and ship any printable. No physical product will be sent.
All files are sent ready to print and are not editable.

We are based in Australia and hence we follow Australian English.
If you want American spelling just mention this in the notes to seller at the checkout and we will change the spelling for you!

Using Printable – Terms of Use

If your question is about usage permission, please go to our Terms of Use page.

No. You may use these files for your PERSONAL USE ONLY.
File sharing, distribution and commercial use of these Printable or of the printed materials from these files are not allowed.

If you’re a Party or Event Planner, you may use these files for your customers’ party decoration, as part of your event planning services, only in the form of final printed products for ONE PARTY/EVENT ONLY.

  • You CAN NOT sell the digital files or distribute them in any way. 
  • You CAN NOT sell the printed material from these files.
  • You CAN NOT use a single file or same file for more than one Customer’s Party or paid services.

If you are a Photographer, you may use these files for your customers’ photoshoot, as part of your photography services, only in the form of final printed products for ONE CUSTOMER’S PHOTOSHOOT ONLY.

  • You CAN NOT sell the digital files or distribute them in any way. 
  • You CAN NOT sell the printed material from these files.
  • You CAN NOT use a single file or same file for more than one Customer’s Photoshoot or paid services.

No. The files are for your own PERSONAL USE only and may not be distributed in any way. Sending the files to your friends and family is a form of distribution and is NOT PERMITTED.
Please respect the hard work that goes into creating these Printable and DO NOT DISTRIBUTE THE FILES.

No. The files are for your own PERSONAL USE only. File sharing, distribution and commercial use of these PDF files or of the printed materials from these files are not allowed.

No. All designs and products are copyrighted, and Rang Art Shop reserves all the rights. You CAN NOT reproduce any printable or designs in any form.

No. All images and printables, as well as design, belongs to Rang Art Shop.
You CANNOT use images from website or printables on any website, blog, logo, banner, etc.

It will Illegal to sell, distribute or use the files or designs for any commercial use.
If you used someone else’s copyrighted material and commercially profited from that use, you may have to pay Rang Art Shop monetary damages, and the court may prohibit you from further using material without our consent.
You may also have to give the copyright owner your profits as restitution.

Opening Your Printable

Rang Art Shop products are available in PDF format

PDF files can be opened in any PDF reader such as Adobe Reader. You can download it for free from Adobe website.

http://get.adobe.com/reader

Yes. You can open printable on your phone in preview or PDF reader.

Yes. You can open the file in Preview or any PDF reader software.

These files will ONLY work with Adobe Reader. If you’re getting asked for a password, you’re probably using a different software. Please use Adobe Reader (free download at http://get.adobe.com/reader) and you will be able to open, save and print the PDF file.
Please note that you won’t be able to open these files with any other software to make any modifications. If you need a custom item, please contact us with your request.

Downloading Your Printable

You should get an email with the download link after payment confirmation.

If you gave us the right email address but you didn’t find this email in your inbox, please check your Spam folder.

If you still can’t find it? Use the contact form on our Home Page quoting your order number and we’ll help you out.

Please make sure you are using a computer or laptop, as you won’t be able to use the files on a smartphone or tablet.

When you download files from the Internet, they are usually saved in your computer’s Downloads folder, unless you choose a different location when the “Save File” dialog box appears.
Please check your Downloads folder or download the file again from your order’s receipt page.

If for some reason you do not see your order, please check your SPAM, TRASH and ALL MAIL folders. If you do not see your order in these folders use the contact form on our Home Page quoting your order number and we’ll help you out.

You will only be able to download the files a maximum of 5 times each. This maximum download limit is to help prevent fraudulent file-sharing.
If your download link is expired it means that you have already downloaded your file 5 times. We recommend navigating to the Downloads folder on your computer – you will likely find your file there. If you have lost or misplaced your files, you can contact us to request a reset of your download links.
Please note that only active product links can be reactivated. Files that have been retired from our website cannot be reactivated. It is your responsibility to back up your files to your computer and back up the system.

You can use the link you would have received after your purchase to download the files.
Please Note – You can use the Download links for 5 times only. This is to prevent fraudulent file-sharing.

You must be on a computer (not a phone or iPad) to open and view the files. Click ‘view’ and then save the files or click ‘download’ and copy and paste them into whatever folder you like on your computer.

Time

Most files will be ready to download after payment confirmation.
Files that require customisation on our end, like the invitations, will be sent to your email address within 2-4 BUSINESS DAYS of receipt payment.

There is currently no time limit on the download links.

However, in order to prevent fraudulent file-sharing, you will only be able to download the files a maximum of 5 times each.

If you’ve reached this limit and have lost or misplaced your files, you can contact us to request a reset of your download links.

Making Changes in Your Printable

No. All the fonts you see in the designs are embedded in the PDF.

No. The text, image, and color you see in the design are embedded in the PDF, you won’t be able to make any changes in the printable.
If you need a custom item such as change of color or text, please email us your request.

Printing printable

Yes. You can print the files at your home printer. Please read the recommended paper and printing instructions that you would have received with your order.

Any desktop printer should print any printable with good results. For best results, set your printer to its maximum quality setting and use recommended paper as per printing instruction.
Most of our customers print their files at home

Yes. You can print the printable at any professional printing shop such as Staples, Office Max, Office Depot or Officeworks.

Please check ahead with your preferred print shop to find out if they can open PDF files with Adobe Reader and have the recommended paper.

The recommended paper size is listed in the product descriptions, see the printable size in WHAT YOU WILL GET section.

Most of the printable can be printed on standard A4 paper size.

For best results we recommend using;

  • Regular glossy paper for the prints you want to frame because once its frame, you cannot tell the difference.
  • Medium to heavy weight paper for full-color prints such as for party decorations and food and drink labels.
  • Cardstock or heavyweight paper for greeting cards and photobooth props because they need to be sturdy enough for the use. 
  • Glossy paper if you want the colors to pop 

No. Our files are not formatted to work with any kind of ready-made sticker sheets. To make the stickers, you will have to print on a full-page adhesive paper and trim out the labels after printing.

You can print the files as many times as you like, as long as it is for YOUR OWN PERSONAL USE.

No. You can choose page range or current page from your printer setting or properties.

The files are designed to be printed out in the paper size mentioned in the product details.

Enlarging the files will decrease the image quality. If you wish to print the posters, remember that more you enlarge the files lower the quality will be.

Computer or any device screen are backlit and paper is not. Therefore everything you print is going to be a little dull than how it appears on the screen. Furthermore, everyone’s screen has a varying degree of brightness, so what I’m seeing on my end may look very different from what you are seeing on yours.

Assembling Printable

You can find a full list of supplies and directions from the Printing and assembling INSTRUCTIONS sent with your order.

Most of our printable require paper, printer, cutting tool and glue. If there are any special tools required other than this it is mentioned in product descriptions.

Yes. All orders include printing and assembly instructions.
If you have any questions please feel free to get in touch with us at rang.artshop@gmail.com

Returns, Exchange, and Refunds

No. Sorry, there are no refunds on digital items.
However, if there is an error in the files please get in touch with us.

No. Sorry, once the item is purchased we cannot offer any alternations, exchange or returns as there is no way to ‘return ‘a digital item.
If you would like to see how colors print before purchasing, you can print the product images from the website.
Any change in design takes time and resources, check our custom order FAQ for custom order requests.

Custom Orders

Custom colors are available for an additional fee. Please get in touch with us if you are after any particular color.

Yes. We can make simple word change say from 1 year to 2 years without any fee.

If the requested text requires designed to be changed or modified, this will a Custom Order and require an additional fee.

Changes in printable without any additional fee include only NAME AND AGE personalization only such as name, age, date, time, place, address, and RSVP for invitation orders.

NO OTHER CHANGES or customizations can be made.

Color changes are available for an additional fee.

The custom design will depend on our current workload and what you are requesting.
Please use the email on our Contacts page to send us your request, and we’ll let you know if we can take on any custom projects.
Unfortunately, we cannot fulfill your requests if it requires using copyright materials (such as Mickey Mouse themed party printable) or is not in our area of expertise.

No. We respect other artist’s copyrights and do not design any printable with licensed characters such as mickey mouse or Superman.